BPO

With our complete range of inbound and outbound call center services we are able to configure our services and model a service program that best fits you're outsourcing needs and budget.

To serve different types of business outsourcing requirements in different sectors we at Knowledge Force International have developed an implementation model that ensures our clients a seamless shift from in-house operations to their new outsourced service applications.

Key areas of expertise are;

• Inbound Services
  • Catalog Orders
  • Customer Service
  • Help Desk
  • Order Processing
  • Inquiry Handling
  • Trade Show Registration
  • Seminar Registration
  • Direct Mail Response
  • Website Response

• Outbound Services:
  • Debt Collection
  • Appointment Scheduling
  • Market Intelligence
  • Surveys / Market Research
  • Lead Generation
  • Up Sell/Cross Sell Campaigns
  • Product Promotion

• Back office Outsourcing:
  • Data Entry Services
  • Online Data Entry
  • Offline Data Entry
  • General Accounting & Payroll
  • Order Management

• Transaction Processing:
  • Mortgage
  • E-mail processing
  • Claims processing
  • Medical Billing
  • Application Capture

• Back Office Support:
  • Ticket Support
  • Live Chat Support
  • E-mail Support